Information & Support

You can create a Problem Ticket by using the form at the the bottom of this page.

If something went wrong, I apologize and want to fix it as soon as possible, but you might solve the problem quicker by checking the Guides and FAQ first. If your issue is within a plugin, you can also try updating that plugin to the latest version.

See Business & Legal Policies for information on refunds, data/privacy, EULA etc.

Product User Guides:

• Poltergeist Guide (PDF)

• BlackHole Guide (web page)

• Superimposer Guide (web page)

Frequently Asked Questions (FAQs):

1. The email entered at plugin checkout is inaccessible.

   Create a Problem Ticket below and I will fix this for you! Be sure to note both the wrong and a corrected email.

2. I did not receive an email I was expecting (downloads/registration/etc.)

   1. Ensure you entered your email address correctly. If entered incorrectly at checkout, create a Problem Ticket to have the delivery email changed.
   2. Check your spam folder.
   3. Check your mail filter settings and make sure you allow mail from: effective-fx.com.

3. How do I download/install plugins?

   You can find a guide with pictures here.

Create a Problem Ticket

Problem Tickets help me improve the software! And I appreciate the time you spend creating a precise and detailed explanation of the problem.